At times , servers of your Bank Account send late confirmation due to Security Checks or tech issues at their end. Unfortunately , we have to wait for their confirmation before showing your order as a success.
If order is in rejected status then System has Already Generated the Refund Request and your money will be transferred back to your bank account / payment source.
Refund timelines depend on your Payment Source. Usually its 5-7 working days (excluding Bank Holidays or Public Holidays). Very rarely, few of the banks take more than that.
There is an issue with the reward and experience with the app not user friendly there are so many issues that i face with the app Sometimes the app doesn't even open and if it's open then it's thrown out from it order is served by store and still dont get my rewards coins and showing that the order is still serving